The present Terms Of Sale apply to all current and future purchases of products from the web shop www.marcswatchshop.com. As a result, placing on order at Marc’s Watch Shop means that the buyer accepts these Terms Of Sale without any reservation.
ARTICLE 1 – PRICES
All quotations of prices are indicated in EUR or USD.
All orders, whatever their origin may be, have to be paid in EUR or USD.
Marc’s Watch Shop has the right to increase the prices whenever they think it is necessary. However the ordered products will be invoiced based on the prices and availability applicable upon the ordering date.
ARTICLE 2 – AVAILABILITY
All our products and prices are valid as long as they are visible on www.marcswatchshop.com and within the limits of our available stocks.
If the article you want to order is not available, we will inform you a.s.a.p. (per letter or per e-mail). Your order will be automatically cancelled and if your bank account or credit card has already been charged, you will be refunded.
ARTICLE 3 – DELIVERY
The purchased articles through Marc’s Watch Shop will be delivered at the address indicated by the buyer during the ordering process.
ARTICLE 4 – SATISFACTION OR REIMBURSEMENT
If the delivery is not in accordance with the description in our product description or if the product is defective we will totally refund the buyer.
We agree upon refunding the client or exchanging the article if there is no accordance with the placed order. The request should take place within 7 working days after delivery date.
No return of products shall be accepted without receiving a “Return Authorization” (number) granted by our customer service. You can ask for this number by simply contacting our customer service through this form.
The “Return Authorization” has to be clearly sticked on the shipment/parcel. If this is not the case, Marc’s Watch Shop has the right to refuse it. Moreover we advise you to send the parcel by registered mail or with registered shipment.
The refund will be executed within a period of 30 days.
ARTICLE 5 – PAYMENT TERMS
You can choose between the following means of payment :
The delivery of the ordered products will only take place after the payment has been received by Marc’s Watch Shop.
ARTICLE 6 – SECURITY
The client who is responsible for the online payment to Marc’s Watch Shop is protected by a security system consisting of a SSL encryptage. The exposed data will under no circumstances be managed or filed on our servers.
ARTICLE 7 – LIABILITY
Marc’s Watch Shop is exclusively liable for the information distributed on the store.
In case of an obvious difference between the characteristics of the product and its real presentation and/or the terms of sale, any liability of Marc’s Watch Shop shall be excluded.
In case of professional purchases, the liability of Marc’s Watch Shop is excluded for all indirect damages, operating and income loss, damage of costs possibly resulting from the purchase of the products.
Our products are not compatible with professional applications. Marc’s Watch Shop is not responsible for injuries as a result of professional activities.
The products that are on sale are in accordance with the Belgian law regarding this matter. If need be, the foreign customer has to apply to his own local authorities to check if the use of the product he wants to purchase is allowed in his country.
ARTICLE 8 – WARRANTY
A warranty claim can only be requested if the buyer can present the original invoice regarding the purchased product.
The warranty doesn’t cover the following :
– The abnormal or non-conformal use of the products. In this respect we refer to the operating instructions which are delivered together with the articles and which have to be very carefully read in advance.
– The defaults resulting from a wrong use of the product and its consequences.
– the following parts who are subject to normal wear and tear aren’t covered by the warranty: the battery, the watch case, the glass and strap (leather, steel, silicone, rubber, …) buckle included.
All watches have a warranty period of 12 months. In case of problems, the purchaser can return the defective product to Marc’s Watch Shop. We will send a new item to replace the defective product. Marc’s Watch Shop does not offer a repair service. If you wish to return a watch, please contact us first through the form on our contact page.
ARTICLE 9 – DELIVERY COSTS & PERIOD
– the purchase will be sent to the address of your choice
– shipping rates depend on the price of the product and the home address of the purchaser. The rates are indicated in the product description.
The delivery period depends on the country of delivery. Read our Shipping & Delivery page for more details.
The delivery period is only given as an indication.
When the shipment starts, you will receive a follow-up number.
The buyer has no right to submit a claim for compensation nor interests or to cancel the order in case the purchaser exceeds the delivery period.
If there has been a delay in the proposed delivery period, the buyer has to acknowledge the delay by e-mail message to Marc’s Watch Shop. As a consequence, Marc’s Watch Shop will check with the transport company what has gone wrong.
This investigation can last 21 working days. If during this time the article is sent back, Marc’s Watch Shop will immediately return it to the address of the buyer or to the address mentioned on the order form.
If the product is lost during these 21 working days, Marc’s Watch Shop will as a compensation ask the reimbursement at the transport company and will refund the customer afterwards. The customer also has the option to ask for a new shipment of his order.
ARTICLE 10 – WAIVER CLAUSE
The buyer has the right to renounce the purchase within a period of 14 working days starting from the delivery date onwards. The buyer who wants to use this right, has to explicitely send out an e-mail within the above proposed period. After the receipt of a return form, the buyer has to return the article in its original packing. Then, the purchaser has 30 days starting from delivery date onwards to execute the reimbursement to the buyer.
ARTICLE 11 – CUSTOMER SERVICE
Our customer service is at your disposal for resolving questions and/or problems.
The customer can use special forms for every type of question or request on the Contact page.
ARTICLE 12 – DISPUTES AT LAW
The Belgian laws shall exclusively apply for this contract.
In case of disputes at law, only the Belgian law is applicable and each dispute falls within the exclusive competence of Belgian courts.
ARTICLE 13 – NOTIFICATIONS AND COMPLAINTS
Each notification or complaint has to be addressed to :
MARVAN SERVICES – Marc’s Watch Shop
Graaf Jansdijk 16
Marc’s Watch Shop is a division of Marvan Services, registered company with VAT number BE0683637192